Modern API Platform for a Retail Enterprise
A large retail organization needed to modernize its integration landscape, moving away from point-to-point integrations and legacy gateways to an API-led architecture using Apigee X.
Secure Cloud Connectivity for Connected Systems
An automotive organization required secure, low-latency connectivity between on-premises systems, cloud workloads, and partner integrations.
Data Foundation & Analytics for an Insurer
An insurance organization wanted to improve visibility into claims and API usage data, and lay the groundwork for AI-driven insights.
Designing a Scalable AI Agent Platform Using Vertex AI Studio
A Fortune-500 enterprise needed to modernize internal support operations using intelligent AI agents. Their legacy ticketing workflows were slow, siloed, and required 9–12 minutes of manual triage per request.
- Industry: Financial Services
- Cloud: Google Cloud Platform
- Tech Stack: Vertex AI Studio, Gemini 2.0, Cloud Run, Apigee X, BigQuery, Pub/Sub
- Outcome: 63% reduction in human triage workload
SVM Consulting Group designed a production-grade, secure AI Agent Architecture leveraging Vertex AI Studio’s multi-agent orchestration, domain-tuned Gemini models, and Apigee X API mediation for enterprise governance.
Solution Highlights
- Designed a multi-agent AI architecture featuring retrieval, workflow, and summarization agents.
- Integrated Vertex AI with enterprise applications via Apigee X for security & traffic control.
- Built RAG pipelines using BigQuery, Cloud Storage, and Vector Search.
- Published a secure Cloud Run inference gateway for internal teams.
- Implemented fine-grained IAM, VPC-SC, and data protection controls.
- Created end-to-end CI/CD automation for model + agent updates.
Architecture Overview
The final solution included:
- Vertex AI Studio Agents for reasoning, knowledge retrieval, and workflow orchestration.
- Vertex AI Conversation API for multi-turn enterprise support flows.
- BigQuery + Cloud SQL for structured + semi-structured knowledge bases.
- Cloud Run backend services tied to Apigee X secured APIs.
- Pub/Sub event routing for automation and asynchronous tasks.
Business Impact
- Reduced manual triage by 63%.
- Cut average response times from 12 minutes → 45 seconds.
- Enabled 24×7 intelligent support for internal teams.
- Saved approx. $1.4M annually in operational costs.
This engagement demonstrates SVM Consulting Group’s ability to combine AI, APIs, cloud architecture, and automation into real, measurable outcomes.